Refund & Return Policy

✅ 30-Day Return Guarantee

We want you to be 100% satisfied with your purchase. If you are not completely happy with your order, you may request a return within 30 days from the date of delivery.

📦 Return Conditions & Hygiene Policy

To ensure a smooth return process, please note the following requirements:

• Hygiene & Safety: For hygiene and safety reasons, all skincare, haircare, and cosmetic products must be returned unopened, unused, and in their original sealed packaging with all factory seals intact.

• Condition: Items must be in the same condition that you received them. Any item that has been opened or used is not eligible for a return.

• Non-Returnable Items: Gift cards, downloadable digital products, and final sale items are non-returnable.

🚚 Return Shipping & Costs

• Customer Responsibility: If you return an item due to a change of mind, or if a package is returned to us because of an incorrect or incomplete address provided at checkout, the customer is responsible for the return shipping and reshipment costs.

• Merchant Responsibility: If you receive a defective, damaged, or incorrect item, Glozara covers 100% of the return shipping costs. Please contact us immediately to receive a prepaid return label.

• No Restocking Fees: We do not charge any restocking fees for returned items.

💵 Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be automatically processed to your original payment method within 5–10 business days.

📩 How to Start a Return

To initiate a return, please contact our customer support team at:

Shop Name: Glozara

Email: support@glozara.com

Live Chat: Available on our website

Phone: +1 (734) 404-8286

Our Address:  125 Maiden Ln, New York, NY 10038, United States