Refund policy

✅ 30-Day Return Guarantee

We want you to be 100% satisfied with your purchase. If you are not completely happy with your order, you may request a return within 30 days from the date of delivery.

📦 Conditions for Returns

To be eligible for a return:

• The item must be unused, undamaged, and in original packaging.

• Proof of purchase (order number or receipt) is required.

• Certain products (such as personal care items, customized goods, or clearance items) may not be eligible for return.

🚚 Return Shipping

• Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item sent by us.

• We recommend using a trackable shipping method to ensure your return reaches us.

💵 Refund Process

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• If approved, the refund will be processed to your original payment method within 5–10 business days.

• Shipping charges are non-refundable.

🔄 Exchanges

• We only replace items if they are defective or damaged.

• If you need an exchange for the same product, please contact us before sending your item back.

❌ Non-Returnable Items

The following items cannot be returned:

• Gift cards

• Downloadable digital products

• Final sale or clearance items

• Used or damaged items not due to our error.

📩 How to Start a Return

To initiate a return, please contact our customer support team at:

📧 Email: support@glozara.com
📞 Phone: +1 (734) 404-8286
📍 Address:  1123 Broadway, #407, New York NY 10010, United States