FAQs
1.What products does Glozara offer?
We offer a wide range of Beauty & Personal Care products including skincare, haircare, cosmetics, grooming items, and cosmetic tools.
2. Do you ship within the USA only?
Yes, currently we proudly serve customers across the United States with fast & reliable nationwide delivery. International shipping will be coming soon!
3. How do I know your products are high quality?
We carefully source products from trusted suppliers and brands. Each item goes through a quality check before being listed on our store.
4. How long will delivery take?
Standard delivery usually takes 7-12 business days, depending on your location. We also offer expedited shipping at checkout for faster delivery.
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Note: You will receive a tracking number via email as soon as your order ships so you can monitor its progress.
5. Can I track my order?
Yes! Once your order is processed, you’ll receive a tracking number via email so you can monitor your delivery status in real-time.
6. What is your return & refund policy?
We want you to love what you ordered. If you’re not fully satisfied, you can return unused items within 30 days of delivery for a full refund or exchange. See our Return & Refund Policy page for more details.
7. What payment methods do you accept?
We accept all major credit/debit cards, PayPal, and Shopify-secured payment options for a safe and smooth checkout experience.
8. Is my payment information secure?
Yes! Our store uses Shopify’s secure payment gateway & SSL encryption, so your personal and payment details are always safe
9. ?
Incorrect Address/Customer Error: If a package is returned to us due to an incorrect or incomplete address provided by the customer, or if the customer changes their mind, the customer will be responsible for the return shipping and reshipment costs.
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Damaged or Incorrect Items: If the return is due to an error on our part (e.g., you received the wrong item or a defective product), Glozara will cover all return shipping costs.
- Please note: All returns must be initiated within 30 days of delivery.
10. Do you charge a restocking fee?
We do not charge a restocking fee for returned items.
11. Do you offer discounts or promotions?
Yes! We frequently run sales, seasonal offers, and bundle deals. Join our newsletter to stay updated on exclusive discounts.
12. What if I receive a damaged or wrong product?
If your product arrives damaged or incorrect, please contact our support team within 7 days. We’ll arrange a replacement or refund right away.
13. How can I contact you?
You can reach us through our Contact Us page, email, or live chat. Our customer support team is always ready to help.
Shop Name: Glozara
Email: support@glozara.com
Live Chat: Available on our website
Phone: +1 (640) 255-6530
Our Address: 20 Haypress Road Suite 313, Cranbury, NJ 08512, United States
Business Hours: Monday to Friday 9 AM to 5 PM (GMT-05:00) Eastern Time (US & Canada)
We aim to respond to all technical and order inquiries within 24 hours.