FAQs
1.What products does Glozara offer?
We offer a wide range of Beauty & Personal Care products including skincare, haircare, cosmetics, grooming items, and cosmetic tools.
2. How do I know your products are high quality?
We carefully source products from trusted suppliers and brands. Each item goes through a quality check before being listed on our store.
3. Do you ship worldwide?
No! We offer only USA shipping.
4. How long will delivery take?
Standard delivery usually takes 7-12 business days, depending on your location. We also offer expedited shipping at checkout for faster delivery.
5. What payment methods do you accept?
We accept all major credit/debit cards, PayPal, and Shopify-secured payment options for a safe and smooth checkout experience.
6. Is my payment information secure?
Yes! Our store uses Shopify’s secure payment gateway & SSL encryption, so your personal and payment details are always safe
7. Can I track my order?
Yes! Once your order is processed, you’ll receive a tracking number via email so you can monitor your delivery status in real-time.
8. What is your return policy?
We offer a 30-days return policy for most products. Items must be unused and in their original packaging. Some products like food, personal care, or hygiene items are non-returnable.ee our Refund & Return Policy page for more details.
9. ?
Incorrect Address/Customer Error: If a package is returned to us due to an incorrect or incomplete address provided by the customer, or if the customer changes their mind, the customer will be responsible for the return shipping and reshipment costs.
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Damaged or Incorrect Items: If the return is due to an error on our part (e.g., you received the wrong item or a defective product), Glozara will cover all return shipping costs.
- Please note: All returns must be initiated within 30 days of delivery.
10. Restocking Fee: We do not charge a restocking fee for returned items.
11. Do you offer discounts or promotions?
Yes! We frequently run sales, seasonal offers, and bundle deals. Join our newsletter to stay updated on exclusive discounts.
12. What if I receive a damaged or wrong product?
If your product arrives damaged or incorrect, please contact our support team within 7 days. We’ll arrange a replacement or refund right away.
13. How can I contact you?
Our friendly support team is available 24/7. You can reach us via:
Shop Name: Glozara
Email: support@glozara.com
Live Chat: Available on our website
Phone: +1 (734) 404-8286
Our Address: 125 Maiden Ln, New York, NY 10038, United States
You can reach us through our Contact Us page, email, or live chat. Our customer support team is always ready to help.